TERMS OF SERVICE

Last Updated: 9 October 2026

Welcome to Ponnus Boutique! These Terms of Service govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. About Ponnus Boutique

Ponnus Boutique is an online clothing store offering fashion products to customers.

Throughout these terms, the words "we", "us", and "our" refer to Ponnus Boutique. The words "you" and "your" refer to the customers and visitors who access our website.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are placing an order on behalf of another person, you confirm that you are authorised to do so.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

3. Products and Product Descriptions

We make reasonable efforts to display our products, colours, designs, sizes, and descriptions as accurately as possible.

However:

• Actual colours may vary slightly depending on your screen, device settings, lighting, and photography.

• Minor variations in fabric texture, print placement, or appearance may occur.

• Product measurements and size information are provided as guidance and should be reviewed before placing an order.

• Product availability may change without notice.

Photographs and descriptions are intended to represent the products accurately. Nothing in this section excludes your rights if a product is materially different from its description or otherwise fails to meet applicable legal requirements.

4. Pricing and Payment

All prices will be displayed in Indian Rupees (INR), unless otherwise stated.

We reserve the right to update product prices, promotions, and offers. Any price change will not retrospectively alter a confirmed order except where permitted by law or agreed with the customer.

We may offer payment options such as:

• Online prepaid payments through available payment providers.

• Cash on Delivery (COD) for eligible orders and locations.

Payment options are displayed at checkout and may vary according to availability.

Customers are responsible for providing accurate payment and contact information. Orders may be subject to verification before dispatch.

5. Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products.

An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review and, where legally permitted, decline or cancel an order in circumstances such as:

• The product is unavailable.

• A pricing or listing error has occurred.

• Incorrect or incomplete order information has been supplied.

• A transaction is reasonably suspected of being fraudulent.

• Delivery to the specified location is unavailable.

If an order is cancelled after payment has been received, any refund due will be processed in accordance with applicable law and our Return & Refund Policy.

We will communicate material order cancellations and relevant next steps to the customer.

6. Shipping and Delivery

We aim to process orders within the timeframes described in our Shipping Policy.

Delivery estimates are approximate and may vary according to location, courier availability, weather conditions, and other circumstances.

We may use third-party shipping and logistics providers, including services facilitated through Shiprocket.

Customers must provide an accurate delivery address and reachable contact number.

Our Shipping Policy forms part of the terms applicable to purchases made through our website.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms of Service or our other policies excludes or restricts rights available to customers under applicable consumer protection laws.

8. Cash on Delivery Orders

COD orders are subject to availability and confirmation where required.

Customers are expected to provide accurate contact and delivery information and cooperate reasonably with delivery arrangements.

Repeated unsuccessful deliveries or refused orders may lead to additional order verification or restrictions on future COD availability, where lawful.

Any charges, deductions, or consequences relating to failed deliveries will be disclosed clearly and applied only where permitted by applicable law.

9. Promotions and Discounts

Promotional offers, discounts, coupon codes, and free-shipping offers may be subject to specific conditions.

Unless otherwise stated, offers cannot be combined with other promotions.

We reserve the right to correct errors in promotional information and withdraw or modify offers prospectively, subject to applicable law and any commitments already made to customers.

The terms of a specific promotion will apply alongside these Terms of Service.

10. Website Use and Prohibited Activities

You agree not to use our website:

• For unlawful or fraudulent purposes.

• To submit false or misleading information.

• To interfere with website security or functionality.

• To introduce malicious software or attempt unauthorised access.

• To infringe our intellectual property or the rights of others.

• To misuse our website or services in a manner prohibited by law.

We may take appropriate action against misuse of our website, subject to applicable law.

11. Intellectual Property

Unless otherwise indicated, the content on our website, including our brand name, logo, product photographs, graphics, written descriptions, and design elements, belongs to Ponnus Boutique or is used with appropriate permission.

You may not copy, reproduce, distribute, modify, or commercially exploit our content without prior permission, except as permitted by applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, and shipping partners.

These services may operate under their own terms and privacy policies.

We are not responsible for independently operated third-party websites or services beyond our responsibilities under applicable law.

13. Privacy and Personal Information

We collect and use customer information as described in our Privacy Policy.

Information may be used to process orders, arrange delivery, provide customer support, prevent fraud, and meet applicable legal obligations.

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

14. Errors and Website Information

Occasionally, website information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, or promotions.

We will take reasonable steps to correct such errors.

Any action affecting a confirmed order will be handled in accordance with applicable law and the customer's rights.

15. Limitation of Liability

To the extent permitted by applicable law, Ponnus Boutique will not be liable for losses arising solely from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability or obligations relating to defective products, misleading descriptions, consumer rights, or other statutory protections.

16. Indemnity

You agree not to misuse our website or violate applicable law when using our services.

Nothing in these terms requires you to indemnify Ponnus Boutique for losses to the extent that doing so would be unlawful or inconsistent with your statutory rights.

17. Suspension or Termination

We may restrict access to our website where reasonably necessary to protect the website, our customers, or our business from unlawful activity or misuse.

Any such action will be taken in accordance with applicable law and will not remove rights arising from orders already placed.

18. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Disputes will be handled by the courts or other competent forums having jurisdiction under applicable law.

Nothing in this section prevents customers from exercising any consumer dispute resolution rights or remedies available to them under Indian law.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with an updated revision date.

Changes will apply as permitted by applicable law and will not retrospectively remove rights that customers have already acquired