Refund policy

Return, Refund & Exchange Policy

Ponnus Boutique

At Ponnus Boutique, customer satisfaction is important to us. We strive to provide quality clothing and an enjoyable shopping experience. Please read our return, refund, and exchange policy carefully before placing an order.

1. Return Window

Customers may request a return within 7 days from the date of delivery.

To qualify for a return, the product should generally:

  • Be unworn, unwashed, and unused.

  • Be in its original condition, with tags and labels attached.

  • Be free from stains, damage, alterations, or signs of use.

  • Include the original packaging where reasonably available.

All return requests are subject to verification and the terms of this policy. These conditions do not restrict any rights available to customers under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, preferably with clear photographs or a video showing the issue.

Please provide:

  • Your order number.

  • A brief description of the issue.

  • Photographs or a video of the product and the problem.

Our team will review your request and arrange an appropriate resolution, which may include a return, replacement, or refund, as applicable.

The 48-hour reporting request helps us investigate issues promptly and does not remove any rights you may have under applicable law.

3. Size Exchanges

Ponnus Boutique does not offer exchanges solely for size or fit preferences under its standard exchange policy.

Exchanges are generally limited to eligible products that are defective, damaged, or incorrectly delivered.

If the product you receive has a sizing discrepancy compared with the size information provided on our website, please contact us so we can review the issue and determine an appropriate resolution.

4. Change-of-Mind Returns

Customers may request a return within 7 days of delivery, subject to the eligibility requirements in this policy.

If you change your mind about a purchase, the product must be in its original, unused condition with its tags and labels attached.

A return may be declined if the product has been worn, washed, altered, or damaged after delivery, subject to applicable law.

Nothing in this section limits any statutory rights relating to defective, misdescribed, deficient, or incorrectly delivered products.

5. Refund Policy

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, wherever applicable.

  • Prepaid orders: Approved refunds will be processed to the original payment method.

  • Cash on Delivery (COD) orders: Customers will be asked to provide the necessary bank account details or other permitted refund information securely through our official support channel so that the refund can be processed.

Refund processing and the time taken for the amount to appear in your account may depend on the payment provider or bank.

We will communicate the refund process and expected timeframe when the request is approved.

6. Return Shipping Charges

  • Damaged, defective, or incorrect products: Ponnus Boutique will arrange or cover reasonable return shipping costs, as applicable.

  • Other eligible returns: Customers may be responsible for return shipping charges, provided the charges are communicated clearly and comply with applicable law.

Please contact us and receive return instructions before sending any product back.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may be possible before dispatch. Once an order has been dispatched, cancellation may no longer be possible through our standard process.

Any cancellation or refund rights available under applicable law will remain unaffected.

8. How to Request a Return or Refund

To request a return or refund:

  1. Contact Ponnus Boutique through our official customer support channel within the applicable return window.

  2. Provide your order number and the reason for the request.

  3. Share photographs or videos if the product is damaged, defective, or incorrect.

  4. Wait for confirmation and return instructions from our team.

  5. Pack and send the product according to the instructions provided.

Please do not send products to an address without receiving return instructions.

9. Contact Information

For return, refund, or order-related enquiries, contact us through:

Business Name: Ponnus Boutique

Email: ponnusboutique2019@gmail.com

We will review your request and assist you in accordance with this policy and applicable consumer protection laws.

10. Policy Updates

Ponnus Boutique may update this policy when necessary. The latest version will be published on our website.

Any applicable statutory consumer rights will be respected.