Shipping Policy

Ponnus Boutique

At Ponnus Boutique, we are committed to delivering your favourite outfits safely and conveniently to your doorstep. We currently aim to serve customers across India through our shipping partners.

1. Order Processing

Orders are generally processed within 1–3 business days after placement and successful payment confirmation, where applicable.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Please note that order processing time is separate from delivery time.

2. Shipping and Delivery Estimates

Our estimated delivery times after dispatch are:

• Tamil Nadu: Approximately 2–5 business days.

• Other locations in India: Approximately 4–8 business days.

• Remote locations: Delivery may take longer depending on courier serviceability.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, courier operations, weather conditions, and other unforeseen circumstances.

3. Shipping Charges and Free Shipping

We offer free standard shipping on eligible orders with a merchandise value of ₹999 or more, subject to the terms displayed at checkout.

For orders below ₹999, applicable shipping charges will be displayed at checkout before the order is confirmed.

Shipping charges may vary depending on the delivery address, parcel weight, courier availability, and other applicable factors.

Any promotional free-shipping offers will be subject to the terms communicated during the promotion.

4. Shipping Partner

We use Shiprocket to help manage shipping and coordinate deliveries through its available courier partners.

The courier assigned to your order may vary depending on your delivery location, serviceability, and operational availability.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where supported.

You can use the tracking information to monitor your shipment's progress.

Please allow some time for tracking information to become available after dispatch.

6. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable locations.

For COD orders:

• The customer must pay the applicable order amount at delivery.

• Customers should provide an accurate delivery address and reachable mobile number.

• Delivery partners may contact customers to coordinate delivery.

• COD availability may depend on the courier partner and delivery location.

Repeated failed deliveries or refused COD orders may affect future COD availability, subject to applicable law and our disclosed policies.

7. Incorrect Address and Failed Deliveries

Customers are responsible for providing accurate shipping information when placing an order.

If a shipment cannot be delivered because of an incorrect address, an unreachable customer, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

If this happens, please contact our customer support team to discuss the available options.

Any applicable additional shipping charges or refund deductions will be communicated clearly and handled in accordance with applicable law.

8. Delayed or Lost Shipments

We work with our shipping partners to deliver orders as promptly as possible. However, unexpected delays may occur because of weather conditions, courier disruptions, public holidays, or other circumstances beyond our control.

If your order is delayed or the tracking status has not changed for an extended period, please contact us with your order number.

We will coordinate with the relevant shipping partner to investigate and help resolve the issue.

9. Damaged, Incorrect, or Missing Products

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or incomplete product, contact us within 48 hours of delivery, preferably with photographs or a video showing the issue.

Please include your order number and a description of the problem.

We will review the matter and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

The 48-hour reporting request does not limit any rights you may have under applicable law.

10. Changes to Shipping Details

If you need to change your shipping address or contact details, contact us as soon as possible.

We will try to accommodate the request before dispatch. Changes may not be possible after the parcel has been handed over to the courier.

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Thank you for choosing Ponnus Boutique. We appreciate your trust and look forward to delivering a wonderful shopping experience!